Case Study:

You are the HR manager at a call center. The company makes sales for a UK based telephony company. High sales targets to be met day-in and day-out that requires individuals with good presence of mind with lot of enthusiasm. The major concern is high attrition rate that is due to frequent job-hopping by the young crowd. Even before the induction is over, half of the staff has left or is ready for it. The company bears the cost of training that takes 4 to 6 weeks of completion. The cost to company for selecting an employee is break even only once the training is over and the employee hits the floor. The situation is you need to target the part that would make good sales. But that group is the one with high attrition.

What are the qualities you would look for in an individual?
What initiatives would you take to retain the employee?
What would you do to keep the performance up?