A. A. Mallier
    Head - Human Resources,
    Member of the Executive Board of the Management,
    Daimler Chrysler.

    According to Mr. Mallier, it is very important that Communication should be structured and     strategically planned and well planned.

    According to him it's a two way process and unless feedback doesn't come back to the originator,     communication is not complete.

    According to him face-to-face communication is the most important and effective way of     communication.. He believes that it depends on the attitude of communicator, how he wants to     communicate, if he wants to communicate than its not difficult to even communicate face-to-face     to shop floor employees

  . The best way to communicate is face-to-face, then videoconference or verbal communication. He     believes that written communication should be least used or if possible never used, because the     chances of different person interpreting different thing are very high.

    He feels that each one has different internal frame of reference and they forget that others have     their own frame of reference, which is mostly responsible for miscommunication.

    He even quoted Steven Covey who says " I am most Objective when I think I am most     Subjective".

    He feels that empathy is most important part of Internal Communication. COMMUNICATE,     COMMUNICATE, COMMUNICATE, MOST IMPORTANT  FACE- TO- FACE     COMMUNICATION.